Cookies
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however this may downgrade or ‘break’ certain elements of this site’s functionality.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. We recommend that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out, however in some cases they may remain afterwards to remember your site preferences when logged out.
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
When you submit data to through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site:
This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, for helping us to understand how you use the site, and to find ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit, so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site, whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase so this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and to limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.
We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.
Several partners advertise on our behalf, and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites, so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work, social media sites including Facebook, Twitter, Pinterest, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
To place an order for any customised item, please contact us directly here.
Choose from more than 35 colours. Check out a few selections below.
How can I accurately measure my curtain panels prior to ordering here?
Most of our curtains have a standard width of 137cm*. As for the length, we provide four common sizes: 137cm, 183cm, 229cm and 284cm. You can choose to hang them to the floor, to the sill or below the sill. It is best to have curtains ending either 1.5cm above the floor, 15-20cm below the sill (or 2-3cm above the radiator) or 1.5cm above the sill. Our grommets top style curtains make installation easy - all you need to do is measure the length of the curtains from the underside of the pole. *Customers have the option to purchase wider curtains (wider than 137cm) in larger quantities with an additional fee. Please contact us to place a customised bulk order here.
What is the estimated delivery time?
We try to keep our lead times as low as possible, with an average turnaround of 7 – 10 working days, but this varies from product to product. Products will usually be delivered to the address given when the order was placed within 7-10 working days from the date of your order. Once an order is dispatched it will usually be delivered the next working day.
Please read shipping policy for more information.
Can I place an order for a made-to-measure size of curtain not displayed in the store?
Absolutely, you can. Please contact us here.
Custom orders are non-refundable; please be aware of this before submitting your enquiry.
Can I return items purchased online/ my mail order item?
Yes, items can be returned for a refund, as long as they are in their original, unopened and unused condition before the 14 days of your purchase. Please see our return policy for full details. Any queries regarding returns should be sent to: sales@erdemfabrics.com
Can I return a sale item?
Unfortunately, no returns are accepted on clearance/sales items.
Is it possible to request a refund?
You may be eligible for a refund, subject to the requirements outlined in our Refund Policy here.
Please review these guidelines for further details.
If you have any more questions...
Please visit FAQs page, here.
